Spring Branch Veterinary Hospital





Client Feedback - How are we doing?

We at Spring Branch Veterianary Hospital are always looking for ways to improve our service to you.  Your suggestions, ideas, and comments are always welcome.

Thank you again for helping us be a better practice.

Form - How was you experience here?

Which Veterinarian did you see?
Dr. Robert Duncan
Dr. Virginia Nell Duncan
Dr. Kelly McCarty
How were you referred to our Hospital?
Friend
Neighbor
Drove by
Yellow Pages
Other
Our parking lot / grounds
adequate parking
Inadequate parking
clean
littered or unkempt
Our Waiting Room Was:
comfortable
neat and clean
uncomfortable
disorderly
odor-free
needed odor control
child-friendly
Our Office Hours Are:
convenient
restrictive
should be open more
I would use later hours
Our Receptionist(s):
stood and greeted you
were warm and cheerful
were cold or unfriendly
gave their undivided attention
seemed indifferent
were hospitable
When You Telephoned:
your call was answered promptly
there was a long wait for someone to answer
you had trouble getting through
you were placed on hold too long
Your Phone Conversation Was:
courteous
hurried
impolite
informative
preoccupied
I did not phone
Our Technician
greeted you warmly
was gentle with your pet
seemed proficient
was knowledgeable
was a poor communicator
The Veterinarian
introduced him/herself with a warm greeting
listened well to my pet's present symptoms
did not seem interested in what I had to say
seemed in a hurry
described the diagnosis and treatment well
left me confused about how to treat my pet
The Veterinarian
Professional in manner and appearance
Acceptable in manner and appearance
Inferior in manner and appearance
Good at comforting me and my pet
Able to make me feel like a friend
Insensitive in his/her use of people skills
Was your waiting time reasonable?
yes
no
Did you understand our fees?
yes
no
Did you feel the fees were reasonable?
yes
no
If you checked no to any of the above questions, please discuss below:

Have you recommended us to others?
yes
no
If so why? If not, why not?

What suggestions do you have for improving the office, staff or procedures?

Name (required)
First Name (required)
Last Name (required)
E-Mail Address :

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