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Appointment Policy
Emergency cases shall always receive top priority, which is why occasional
appointment delay is inevitable. Please realize that we make a sincere attempt to see each client
on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while
in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a
leash. For your convenience, drop-off appointments are available. A drop-off means you can bring
your pet at the time that works best for you and leave him/her with us for our veterinarian to
examine. Usually we will ask you to drop-off sometime in the morning so our doctors can examine
the patient in between appointments or at the time purposely reserved for admitted patients.
Once the doctor is done, they will call to discuss findings and options.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though
we make every effort to make our patients feel comfortable during visits, they may be a little uneasy
about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain
your pet. We recommend that animals be placed on a leash or in pet carriers before entering the
waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we
accept Visa, MasterCard, Discover, cash and personal checks.
Prescription Medications
All prescription medications require a verbal or written approval from one of our veterinarians.
The pet needing the prescription must have had a recent veterinary examination involving the
condition or problem associated with the medication. Testing is required for several medications
and must be current. If your pet needs a refill on medication(s), you may call our clinic and we
will be happy to get them filled or otherwise instruct you on what needs to be done.
FEDERAL LAW PROHIBITS THE DISPENSING OF PRESCRIPTION MEDICATIONS
WITHOUT EXAMINATION OR CURRENT KNOWLEDGE OF YOUR ANIMAL.
Catalog / Online Prescription Policy
Spring Branch Veterinary Hospital provides the customer service that internet and catolog
pharmacies cannot. We are able to personally help you utilize them, answer any questions or
concerns in an effective manner when purchased directly from our clinic. The medications we
carry are purchased from reliable and authorized manufacturers and reputable distributors. When
you order medications through internet or catalog pharmacies they do not offer any promise of
the products quality, effectiveness, and safety. They also may not be licensed carriers of the
products that they are selling. We no longer approve any of these orders over the phone or by fax
to avoid breaking the doctor-patient/client confidentiality.
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