Client Feedback

Client Feedback - How are we doing?

We at Spring Branch Veterianary Hospital are always looking for ways to improve our service to you. Your suggestions, ideas, and comments are always welcome.

Thank you again for helping us be a better practice.

Which Veterinarian did you see?: Dr. Robert Duncan, Dr. Virginia Nell Duncan, or Dr. Tim Lord
How were you referred to our Hospital?: Friend, Neighbor, Drove by, Yellow Pages, or Other
Our parking lot / grounds: Adequate Parking, Inadequate Parking, Clean, Littered or Unkept
Our Waiting Room Was: Comfortable, Neat and Clean, Uncomfortable, Disorderly, Odor-Free, Needed Odor Control, Child-Friendly
Our Office Hours Are: Convenient, Restrictive, Should be open more, I would use later hours
Our Receptionist(s): stood and greeted, warm / cheerful, cold / unfriendly, gave their undivided attention, seemed indifferent, hospitable
When You Telephoned: Answered promptly, Long Wait, Trouble getting through, Placed on hold too long
Your Phone Conversation Was: Courteous, Hurried, Impolite, Informative, Preoccupied, I did not phone
Our Technician: Greeted Warmly, Gentle With Your Pet, Proficient, Knowledgeable, Poor Communicator
The Veterinarian: Professional, Acceptable, Inferior, Good, Made me feel like a friend, Insensitive
Was Your Waiting Time Reasonable: Yes or No
Do You Understand Our Fees: Yes Or No
Did You Feel The Fees Were Reasonable: Yes or No
If You Said No to Any of the Above Questions, Expl: Explain why you said no.
Have You Recommended Us To Others: Yes or No
If so why? If not, why not: Explain
Improvements?: What suggestions do you have for improving the office, staff or procedures
Name: First Name, Last Name
E-Mail: john.doe@gmail.com